LZVO Newsletter

The customer satisfaction survey conducted by the Latvian Medicines Verification Organization (LZVO) received a high evaluation for its customer service.

Latvijas Zāļu verifikācijas organizācijas (LZVO) veiktajā gala lietotāju aptaujā par klientu servisu saņemts augsts novērtējums.

Last year residents of Latvia received only safe prescription medicine, checked at the end of legal supply chain – pharmacies and healthcare institutions. More than 26.2 million of packages have been verified for the authenticity by the medicine verification system.

On February 9 marks the third anniversary of a medicines verification system across Europe, including Latvia, that ensures patient safety by detecting falsified medicines in the legal supply chain.

To improve the quality of work and cooperation with customers, in November 2021 the Latvian Medicines Verification Organisation (LZVO) conducted a survey of Software Suppliers (SWS) about LZVO customer service.

Welcome to the “EMVS Community Holiday Bulletin 2021”, a collaboration between the European Medicines Verification Organisation (EMVO) and the National Medicines Verification Organisations (NMVOs).

On November 22, 2021, a General Assembly of the Latvian Medicines Verification Organisation (LZVO) was held, where the strategy and budget for 2022 were approved, as well as a report on the most significant work done this year was presented.

In order for patients to receive only safe medicines, pharmacies and health care institutions in the first nine months of 2021 have checked in the verification system and handed over 19 million packages of medicines to residents in Latvia.

Inese Erdmane, Chairwoman of the Board at LZVO share insights of the Latvian medicine’s verification process with Dansk Medicin Verifikation Organisation Newsletter.